Manager, IT Service Operations Job Details | Bombardier Use of Cookies Bombardier uses cookies to optimize your experience on this site and to offer you services and communications tailored to your interests. You can either accept all cookies (preferences, statistics and marketing) by clicking “Accept all cookies”, reject all cookies by clicking “Reject all cookies”, or click “Cookie Settings” to set your preferences. For more information, visit our Cookie Policy . Cookie Settings Reject All Cookies Accept All Cookies Skip to main content Why Bombardier Our Company Our Benefits Events Event details Hiring Process FAQ Application Assistance (USA) Technical Support Apply Now Engineering Operations Mechanics and Technicians Procurement & Supply Chain Information Technology Business, Legal & Finance Internships & New Graduate Programs Language Deutsch (Deutschland) English (United States) Español (México) Français (Canada) Sign in Employee Login Why Bombardier Our Company Our Benefits Events Event details Hiring Process FAQ Application Assistance (USA) Technical Support Apply Now Engineering Operations Mechanics and Technicians Procurement & Supply Chain Information Technology Business, Legal & Finance Internships & New Graduate Programs Language Deutsch (Deutschland) English (United States) Español (México) Français (Canada) Sign in Employee Login Why Bombardier Our company Our benefits Events Event details Hiring Process FAQ Application Assistance (USA) Technical Support Apply now Engineering Information Technology Aircraft Technicians, Quality, Methods, Pilots & Operations Procurement, Supply Chain & Logistic Business, Legal, Finance & HR/Training Sales, Marketing & Communications Strategy & Business Development Aircraft Scheduling & Planning, Aircraft Support Customer Support Management & Leadership Internships & New Graduate Programs Language Deutsch (Deutschland) English (United States) Español (México) Français (Canada) Sign in Employee Login Search by Keyword Search by Location   Clear Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Manager, IT Service Operations Apply now » Date: Apr 2, 2026 Location: Dorval, Québec, CA, H4S 1Y9 Company: Bombardier When applicable, Bombardier promotes flexible and hybrid work policies. Why join us?  At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.  Bombardier’s Benefits Program With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:  Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary  Retirement savings plan  Employee Assistance Program   Tele Health Program What are your contributions to the team? Govern external service provider(s), contracts and ensure the standard governance processes are consistently applied across all the service provider(s). Lead the IT Service Operations Team responsible of the governance of operations related topics, improve effectiveness and efficiency of processes, coordinate involved internal and external people and master the operational big picture. Coordinate the team’s daily activities, managing performance, providing day‑to‑day support, and ensuring the career development and progression of the individuals under their supervision Develop, improve, and consolidate operational reporting, initiate gap analyses, derive and coordinate actions. Take accountability for the output of processes within the service delivery scope and manage escalations to the level of senior management. Establish and maintain a constructive relationship between the service provider(s) and Bombardier Drive, lead and assist the development and review of service level agreements (SLAs), contracts or any other documents for service provider(s). Ensure that all supporting services are scoped and documented and that interfaces and dependencies between vendor(s), supporting services and vendor processes are agreed and documented. How to thrive in this role? You hold a Bachelor degree, College degree or the equivalent in the field of Information Technologies You have at least 10 years of relevant experience in the field of Information Technologies You possess leadership, good communication and negotiation skills You have excellent knowledge of the ITIL framework and processes You have knowledge in IT You have experience in managing Vendor SLA and contract agreement You have good knowledge of French and English Now that you can see yourself in this role, apply and join the Bombardier Team!   Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.  Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.   Job  Manager, IT Service Operations  Primary Location Administrative Centre (CA) Organization   Aerospace Canada Shift  Employee Status Regular  Requisition  11890  Manager, IT Service Operations  Apply now » Find similar jobs: Management & Leadership Cookie Policy Cookie Consent Manager Trademarks Privacy Statement Privacy CCPA Privacy - Mexico View All Jobs Top Jobs © Bombardier 2024 × Cookie Consent Manager Cookie Settings When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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