Customer Service SCM (replacement during maternity leave) Customer Service SCM (replacement during maternity leave) Nis, Serbia SpotLIGHT of the job You will join Customer Service SCM team that is extended/direct link of Internal Sales into the headquarters with full understanding and complete overview of the market-specific framework. Customer Service SCM is responsible for c onsolidating all product availability information across the end-to-end value chain into a global order book. This ensures accurate insights and projections, enabling effective management of availability from purchase orders to sales orders. Responsibilities One voice to the customer – you are single contact partner for internal sales for all questions / uncertainties related to customer orders as well as contact partner for internal stakeholders (e.g. procurement, operations, …) Proactive customer information/communication about updates in customer orders (confirmed date, quantity, etc.) or missing data/information required for on time delivery (KPI OTD) Alignment with major stakeholders along the supply chain (plants, procurement, CPD, etc.) in order to ensure on time delivery (KPI OTD) Proactive escalation management and agreement with internal sales regarding delivery priority setting Regular meetings with internal sales in order to be able to react very quickly on changes and challenges in the market environment. Position holder has detailed know how about the most important KPIs per market: OTD, projects, net sales,… Supports internal sales in keeping the order book always up to date – base for every priority setting and process optimization Process optimization in close alignment with other functions in order to meet customer requirements more efficient and effective, including process documentation Skills & Experience We encourage you to apply even if you do not meet all the requirements. Your motivation and potential matter more than perfection. Customer service experience within a globally acting company (not mandatory) Very good process know how and ability to determine correlations / dependencies in processes along the overall supply chain Very good English language skills MS Office proficiency and SAP know how Strong customer focus with a solution-oriented mindset, excellent communication skills , active listening, and patience . Self-motivated and well-organized , able to navigate complex environments with shifting priorities while maintaining a flexible and precise working style. What we offer Successful, international group with family DNA. Varied field of activity with personal responsibility. Numerous opportunities for further development in an innovative and empowering company. Great team that will support you in any situation. Individual options to ensure a healthy work-life balance. What matters to us We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability. As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process. Talent Acquisition Partner Milos Mladenovic T +381 64 835 7708 Who we are At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel. Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives. Follow us: WE ARE PASSIONATE ABOUT LIGHT. We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life. WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE. Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future. WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME. While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity. APPLY HERE