Sales Operations Specialist (m/f/d) Sales Operations Specialist (m/f/d) Belgrade, Serbia - Full Time SpotLIGHT of the job We are looking for a Sales Operations Specialist to join our team in Belgrade  and provide first-level support to our Sales teams across the CEE region. This role will focus on Customer Service (Order to Cash process) and Customer Care (Claim handling) while closely cooperating with our Global Sales Operations team. If you are process-driven, detail-oriented, and customer-focused, with a passion for improving sales efficiency and delivering outstanding service, we might have the right job for you! Responsibilities Sales Operations & Process Optimization - Standardize and optimize sales processes for greater efficiency, implement new processes while creating guides and videos, and analyze performance and data quality reports to support decisions. Collaborate with the Global Sales Operations team for process alignment. Customer Service & Order Management - Act as the main contact for order processing and logistics. Ensure smooth execution of the Order to Cash process and resolve order issues by coordinating with internal teams. Customer Care & Claim Handling - Manage customer claims and inquiries, ensuring timely resolutions, while working with logistics, finance, and sales teams to resolve concerns. E-commerce & Digital Sales Enablement - Support the development and launch of new e-commerce markets in CEE and manage portal promotions and assist in market planning. Software & Tools Management - Optimize CRM (Salesforce), ERP (SAP), and SAC (MySales) tools and ensure data accuracy and system efficiency. Training & Workshops - Support training for sales teams on systems and best practices and conduct workshops to improve understanding of sales tools. Onboarding & Offboarding - Manage onboarding and offboarding processes, ensuring smooth access and perform CRM data cleansing during offboarding. Pricing & Product Portfolio Management - Assist in maintaining pricing structures for the product portfolio. Skills & Experience We encourage you to apply even if you do not meet all the requirements. Your motivation and potential matter more than perfection. You have University degree in Computer Science, Economics or similar. You have experience in Sales Operations, Customer Service, or Order Management. You have strong understanding of the Order to Cash process and customer claim handling. Familiarity with CRM (Salesforce), ERP (SAP), and analytics tools (SAC – MySales) is a plus. Your knowledge of Microsoft Office tools is on advanced level (Microsoft Excel in particular). You have excellent communication and problem-solving skills to support sales teams effectively. You are able to work independently while collaborating with cross-functional teams . You are detail-oriented with strong analytical and reporting skills . You are highly fluent in English ; additional CEE region languages are a plus. What we offer A truly international team - work with colleagues from different countries and cultures! Hybrid & flexible work - flexible working schedule and possibility of working from home. Employee well-being and family support programs – private health insurance and various different initiatives. Personal growth - training opportunities accessible internally and externally A company that values innovation - work in a forward-thinking environment where AI, social media, and digital trends shape our work. What matters to us We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability. As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process. Talent Acquisition Partner Kristina Popovic Who we are At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel. Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives. Follow us: WE ARE PASSIONATE ABOUT LIGHT. We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life. WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE. Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future. WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME. While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity. APPLY HERE